If something has gone wrong we want to hear about it directly, and quickly.

Step one: email hello@bluefiresafety.co.uk with the report reference and what you think is wrong. James responds personally, normally within three working days.

Step two: if the response does not resolve it, ask for the matter to be reviewed formally. We will provide a written outcome within 20 working days.

Step three: where a complaint concerns professional competence, it can be referred to our professional body once membership is confirmed.